Hayyak Training Programme

The Hayyak programme offers a series of one-day training workshops to support employees working in the tourism and hospitality sector. The workshops aim to enhance the Abu Dhabi visitor experience by ensuring that the high-quality services are provided in the emirate. These workshops enhance the knowledge of those who directly engage with visitors, ensuring they are up to date on the emirate’s tourism products, attractions and events. They also provide frontline employees with cultural and heritage information, as well as the best practices adopted to improve customer service.

The current offered workshops are:

Excellent Customer Service

This training workshop provides participants with the necessary tools to refine their communication skills in a multicultural environment. It covers a variety of topics like professional communication skills, improving the client experience, earning respect and improving competitive capabilities through excelling in customer service.

Abu Dhabi Sites and Attractions

Participants in this workshop get a deeper look at Abu Dhabi, with a complete study of major locations in the emirate – including Abu Dhabi’s islands, cultural monuments and the most important destinations for events and activities that attract tourists to the UAE capital. History and Culture of Abu Dhabi Participants in this workshop discover Abu Dhabi’s history and authentic cultural heritage, learning about the religious and societal values inherent in Emirati society and the national traditions followed during religious celebrations.

To learn more about the programme, click here

For more information about registering for the Hayyak programme, please contact idd@dctabudhabi or visit the website

Last Modified - 01/04/2024